Terms and Conditions
Terms and Conditions of VFG Travel And Tourism
Welcome to VFG Travel And Tourism (VFG)!
We are located in Dubai, United Arab Emirates – Port Saeed, Makateb Building, Office 305.
We offer a wide range of travel and tourism services to meet your needs. These terms
and conditions are designed to regulate the relationship between us and define our obligations,
duties, and rights.
We are located in Dubai, United Arab Emirates – Port Saeed, Makateb Building, Office 305.
We offer a wide range of travel and tourism services to meet your needs. These terms and conditions are designed to regulate the relationship between us and define our obligations, duties, and rights.
1. Definitions:
● Customer: Any natural or legal person who deals with us to obtain our services.
● Trip: Any tour or travel program we organize.
● Service: Any travel service we provide, including airline ticket reservations, hotel
reservations, car rentals, tour arrangements, and more.
2. Acceptance of Terms and Conditions:
By using our website or services, you agree to abide by these terms and conditions.
Not reading or understanding them does not exempt you from the responsibility of adhering to them.
3. Our Obligations:
We strive to provide high-quality services that meet your needs.
We are committed to providing accurate and up-to-date information about the trips
and services we offer.
We protect your privacy by our privacy policy.
4. Your Duties:
● Provide accurate and up-to-date information when booking trips or services.
● Respect the laws and regulations of the countries you are traveling to.
● Take responsibility for your safety and security during the trip.
● Abide by the rules of public conduct and respect others during the trip
5. Trip Cancellation and Modifications:
The trip cancellation and modification policy is subject to the terms and conditions of the
airlines, hotels, and other relevant service providers.
We may impose cancellation or modification fees on trips.
It is recommended to review the cancellation and modification policy before booking any trip.
6. Liability:
We are not responsible for any damage or loss you may suffer due to causes beyond our
control, such as weather conditions, political events, natural disasters, or strikes.
We are not responsible for any damage or loss you may suffer due to your failure
to follow our instructions or safety rules.
We recommend purchasing comprehensive travel insurance to cover any unforeseen risks.
7. Copyright and Intellectual Property:
All copyrights and intellectual property rights in our website content and trademarks are
exclusively owned by VFG Travel And Tourism.
You may not use any of our content or trademarks without our prior written permission
8. Arbitration:
In the event of any dispute between us, it is agreed that the dispute shall be finally settled by
arbitration in accordance with the rules of the Dubai Courts Arbitration Center.
9. Changes to Terms and Conditions:
We reserve the right to modify these terms and conditions at any time without prior notice.
Any changes will be posted on our website.
No Refund Policy
This document establishes the no refund policy as the legal basis for all services provided by
VFG Travel And Tourism. By engaging our services, you, the client, agree to adhere to this strict
no-refund policy, integral to our agreement.
1. Scope of Services
We offer visa applications, flight bookings, tour packages, and hotel reservations, primarily for
UAE residents. This policy applies to all services.
2. No Refunds under Any Circumstances
Payments for services including visa processing, flight tickets, and tour packages are
non-refundable. Review your selections carefully before booking.
3. Documentation and Commitment
Clients must provide the required documentation timely. Delays caused by missing documents
do not warrant refunds. All documents are treated with utmost confidentiality.
4. Payment and Fees
Full payment is required upfront and is non-refundable, regardless of service outcome, including
cancellations or changes by the client or external factors.
5. Credit Note Option
Instead of refunds, we offer a credit note valid for 90 days for unused services. Credits must be
managed through the original booking agent at VFG Travel And Tourism.
6. Processing Time and Approval
Processing times are estimates and can vary. This policy remains effective despite any
processing delays or service outcomes, which are determined by external authorities.
7. Changes to Terms and Emphasis on No Refunds
We may change these terms without notice. Clients should review periodically. Changes do not
alter the no refund policy.
8. Legal Framework and Compliance
This policy complies with UAE Consumer Protection Laws, ensuring transparency and fairness.
Acceptance of this policy is a condition of service at VFG Travel And Tourism.
Contact Information
For inquiries, contact our customer service at 0097143371357
Additions:
● Entrance tickets to tourist attractions are not included in the price.
● Adding trips or programs to the agreed-upon trip may result in a change in price and
conditions
Important notes:
These terms and conditions are binding on the customer and VFG Travel and Tourism Company
Customers are advised to read these terms and conditions carefully before using the company’s services
In case of any inquiries or concerns, customers can contact the company’s customer service